Can't Install, Can't Uninstall either

Assistance with AVG Internet Security and AVG Internet Security Home Edition

Moderator: Moderators

Can't Install, Can't Uninstall either

Postby nothingbettertodo » Tue Mar 02, 2010 8:50 am

Hi there,
Just upgraded to 9.0 internet security, from the free 8.0 version, due to a pop up window from AVG saying they no longer will update free programs, and the same time, the avg window shows "no components installed".
When i upgraded and installed first time, i saw the same "no components installed" and the update didnt work either, so i thought it was not installed properly.
So i attempted reinstallation , i got this error message
ERROR MESSAGES

---------------
Local machine: installation failed
Installation:
Error: Action failed for file AVGIDSAgent.exe: stopping service....
The requested control is not valid for this service.
---------------

I tried to uninstall then, got this message

----------------------

Local machine: installation failed
Installation:
Warning: Action failed for file avgfwfd.inf: file unregistration....
AVG Firewall NDIS driver uninstallation failed.
Error 0x2: SetupUninstallOEMInfW for fw driver failed. - Possible cause: The system cannot find the file specified.
Error: Action failed for file AVGIDSAgent.exe: stopping service....
The requested control is not valid for this service.
Rollback:
Warning: Action failed for file avgfwfd.inf: file unregistration rollback....
AVG Firewall NDIS driver installation failed.
Error 0x80070002: NDIS installation FAILED, restart needed.
--------------------

I also have difficulty in deleting the existing files, both old and new, from my computer.

So basically i am stumped. Appreciate if you can help me here.

Rgds
Tom
nothingbettertodo
AVG Wannabee
 
Posts: 1
Joined: Tue Mar 02, 2010 8:19 am

Re: Can't Install, Can't Uninstall either

Postby sc123 » Tue Mar 02, 2010 6:55 pm

Un-install using the AVG Removal Tool:

http://www.avg.com/us-en/download-tools

Reboot, then download the latest version and re-install.
Regards,
SC123 - Founder, www.AVGForums.com
User avatar
sc123
Forum Administrator
 
Posts: 1270
Joined: Tue Jul 24, 2007 3:50 pm
Location: Virginia, USA

Re: Can't Install, Can't Uninstall either

Postby ashley » Mon Mar 08, 2010 10:21 pm

I have basically the same issue although I am not able to download anything at all. So I cannot install the AVG Remover.
viewtopic.php?f=2&t=895
This is my original post if theres any further advice that anyone can give me????
Thank you.
ashley
AVG Wannabee
 
Posts: 3
Joined: Mon Mar 08, 2010 7:42 pm

Re: Can't Install, Can't Uninstall either

Postby s&j » Mon May 17, 2010 2:18 pm

sc123 wrote:Un-install using the AVG Removal Tool:

http://www.avg.com/us-en/download-tools

Reboot, then download the latest version and re-install.


Downloaded and ran as local admin. During execution CMD window stated could not un-install agent without utility.

What utility and were can I download. Also Install failed due to permission of a user that is no longer on the AD. Any ideas?

Thanks Steve
s&j
AVG Know-A-Lot
 
Posts: 21
Joined: Fri Apr 25, 2008 12:07 pm
Location: Southern York County PA

Re: Can't Install, Can't Uninstall either

Postby sc123 » Mon May 17, 2010 2:57 pm

I'm not sure what it's referencing - I'd contact AVG support.
Regards,
SC123 - Founder, www.AVGForums.com
User avatar
sc123
Forum Administrator
 
Posts: 1270
Joined: Tue Jul 24, 2007 3:50 pm
Location: Virginia, USA


Return to AVG Internet Security

Who is online

Users browsing this forum: No registered users and 4 guests